POPIA Compliance Statement

1. Your Privacy Matters

We respect your privacy and take our responsibility to protect your personal information seriously. Any information collected from you—whether via our website, email, phone, or social media—is only used for purposes directly related to our services, such as order processing, customer communication, and marketing (with consent).

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2. What Personal Information We Collect

We may collect and process the following types of information:

• Your name and surname

• Email address and contact number

• Shipping and billing address

• Purchase history and preferences

• Payment information (processed securely)

• Browsing activity on our website (via cookies)

 

3. Why We Collect Your Information

We collect your personal data to:

• Fulfil your orders and deliver products

• Respond to enquiries and provide customer support

• Improve our product offerings and website

• Share updates, promotions, and newsletters (only with your consent)

• Comply with legal or regulatory requirements

 

4. Consent and Your Rights

By interacting with HAUS ERA, you agree to the collection and use of your information as described. You have the right to:

• Access your personal information

• Request corrections or updates

• Object to or restrict processing of your data

• Withdraw consent for marketing communications

• Request deletion of your data (where legally allowed)

To exercise these rights, please contact us at info@hausera.co.za.

 

5. Data Protection and Storage

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse. Your data is stored securely, and only for as long as necessary for the purpose for which it was collected.

We never sell your personal information to third parties.

 

6. Third-Party Service Providers

Where necessary, we may share your information with trusted service providers (e.g., couriers, payment gateways) who assist us in delivering our services. These providers are also required to comply with POPIA and maintain the confidentiality of your information.

 

7. Questions or Complaints

If you have questions about how your data is used, or believe your rights under POPIA have been violated, you may contact our Information Officer at:

Information Officer: Anel Ferreira
📧 info@hausera.co.za
📞 081 823 2725

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You may also lodge a complaint with the Information Regulator:
🌐 www.inforegulator.org.za
📧 complaints.IR@justice.gov.za