RETURNS & 
REFUNDS

Products must be unused, unopened, and in original packaging.​

You must request a return within 7 days of receiving your order.​

Proof of purchase or order number is required.
 

Once we receive and inspect your return, we’ll notify you of the approval.

Approved refunds will be processed within 7–10 working days via your original payment method.

Shipping fees are non-refundable.
 

Opened or used products

Promotional or sale items

Gift cards

Items not purchased directly from www.hausera.co.za
 

If you receive a damaged or incorrect item, contact us within 48 hours of delivery at info@hausera.co.za with clear photos.

 

We’ll make it right.

Please email info@hausera.co.za with your:

Full Name & Order Number

Product(s) you wish to return

Reason for return

​

Once approved, you’ll receive instructions for returning your item(s).

Note: Return shipping costs are your responsibility unless the product is defective or incorrect.