Privacy Policy

1. What Information We Collect

We may collect the following types of personal information when you visit our website, create an account, make a purchase, or contact us:

• Full name

• Email address

• Contact number

• Shipping and billing addresses

• Payment details (processed securely via third-party payment providers)

• Order history and preferences

• IP address and browser/device information (via cookies)

 

2. How We Use Your Information

We use your personal information to:

• Process and fulfil orders

• Communicate order confirmations, delivery updates, and customer support

• Improve our website, products, and customer experience

• Send marketing and promotional content (only with your consent)

• Detect and prevent fraud or misuse of our website

 

3. How We Store and Protect Your Data

Your personal information is stored securely and accessed only by authorized personnel. We use industry-standard security protocols and tools to protect your data from unauthorized access, loss, or misuse.

Payment transactions are encrypted and processed via trusted third-party gateways. We do not store your full credit/debit card details.

 

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted third-party service providers (e.g. couriers, payment processors, email marketing platforms) who assist us in operating our business—strictly for the purpose of fulfilling our services to you.

 

5. Your Rights

Under POPIA, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your personal information

• Withdraw consent for marketing communication at any time

• Object to the processing of your data under certain circumstances

To exercise any of these rights, please contact us at info@hausera.co.za.

 

6. Cookies

We use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can modify your browser settings to disable cookies, but this may affect certain website features.

 

7. Marketing Communications

If you opt in to receive updates or newsletters, we may contact you with promotional offers or product news. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

 

8. Links to Other Sites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before submitting any personal data.

 

9. Policy Updates

We may update this Privacy Policy occasionally to reflect legal or business changes. Updated versions will be posted on our website with a revised effective date.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

HAUS ERA
📧 info@hausera.co.za
🌐 www.hausera.co.za

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